Frequently Asked Questions
Everything you need to know about our botanical beauty essentials.
Are your products cruelty-free and vegan?
Yes, absolutely. At Flora & Fauna, we are committed to ethical beauty. All our products are 100% vegan and PETA-certified cruelty-free, meaning we never test on animals at any stage of production.
What is your return policy?
We want you to love your glow. If you are not completely satisfied with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your skincare favorites sooner.
Do you use synthetic fragrances in your skincare?
No. We prioritize skin health by using only natural essential oils and botanical extracts. Our formulas are free from synthetic fragrances, parabens, and phthalates.
Can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.
Are your containers recyclable?
Sustainability is at our core. 90% of our packaging is made from recyclable glass or post-consumer recycled (PCR) plastic. Please check the bottom of your bottle for specific recycling symbols.