Returns & Exchanges
At Flora & Fauna, we want you to love your botanical beauty routine; if a product isn't the right fit, you can return it within 30 days of purchase. We offer hassle-free returns on all unopened and gently used items to ensure your skin stays happy and healthy.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Package Your Items
Carefully place your products in their original packaging or a sturdy box to prevent damage during transit, ensuring all caps are tightly sealed.
Ship It Back
Print the prepaid shipping label provided in your email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects your return, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing